What do I need from my vet?
We require that all puppies be at least 4 months old. Dogs over 6 months old must be spayed or neutered. We need proof of rabies, distemper, bordetella, and canine influenza vaccines. We also require proof of a negative fecal exam from within the past 6 months.
Should I bring anything for my dog?
Daycare: Dogs should be fed before and/or after daycare. If you still feed your puppy 3 times a day, you may pack his or her lunch in a Ziploc baggie labeled with their name. Because so many dogs have sensitive tummies and allergies, we do not provide snacks or biscuits.
Boarding: We recommend you bring your own food for your dog. If you prefer to use ours, we feed a premium pork-based food by Blue Seal at an additional charge. Everyone is provided with a comfortable orthopedic cot that keeps them elevated off the ground and dry. We do not accept any bedding, blankets, bowls, rawhide or toys from home; however, we offer many sleepover “extras” to make your pet’s stay more comfortable.
How do I know if my dog will do well in the group?
All dogs must pass a temperament test before we allow them in the group. We reserve the right to refuse service to any dog who we don’t think will be a good fit. We offer a free 2-hour trial for all new dogs after they pass their initial assessment.
What are your hours?
- Monday through Friday: 6:30 am – 12:00 pm and 1:30 pm – 6:00 pm (We close from 12:00 pm – 1:30 pm for nap.)
- Saturday: 8:00 am – 4:00 pm (with no nap)
- Sundays & Holidays: 8:00 am – 9:00 am and 4:00 pm – 6:00 pm (drop-off and Pick-up Only)
- We do not offer drop off or pick up on the following holidays: 4th of July, Thanksgiving, and Christmas
Can I book online?
Yes! Reservations can be made via our online pet portal on a desktop or using the PetExec app from your apple device
Can I pick up my dog on a Sunday?
Yes, we offer pick up times from 8:00 am – 9:00 am or 4:00 pm – 6:00 pm. Because of our abbreviated hours, we do not charge an additional daycare fee for the afternoon pickup on Sunday.
What time is checkout?
Boarding dogs may be checked out anytime during our business hours. If you pick-up after 12:00 pm, you will be charged for daycare. We do not charge an additional daycare fee for the afternoon pickup on Sunday, or if your dog is being groomed on pickup day.
What if I can’t pick up my dog by closing time, do you have after hours pickup?
We do not offer any after-hours pickups. If you are not here by closing time, your dog will be fed and put to bed for the night. You can pick them up the following morning and you will be charged an overnight fee.
Does my dog get to play on Sunday?
Yes, although we are closed for daycare on Sunday we come in to feed and give potty breaks to all the dogs. They get 2 hours of playtime in the morning and 2 hours in the afternoon while we clean and disinfect their runs, and prep their meals.
Will my dog get hurt?
Our main concern at The Crate Escape is your dog’s health and safety. The playgroups are supervised 100% of the time. Our staff does their best to prevent any altercations before they happen. While injuries are not common, dogs will be dogs. They sometimes play rough and use their teeth. Ear nicks and scratches are the most common injury. Our staff is trained in pet first aid and will clean and bandage small wounds as needed. In the event that your dog has sustained more than a superficial injury, we will contact you and transport your dog to the vet.
What happens if my dog gets sick?
If a dog becomes ill while in the care of The Crate Escape, our staff will assess the situation. We will contact you, and transport your dog to the vet if necessary. We will act as liaison between you or your emergency contact and the vet to help ensure your dog receives the best care possible.
Can I visit the facility?
We are happy to give tours of our facility. The best time to visit during the week is between 9 – 11 am and 2 – 4 pm. You are welcome to stop by anytime between 10:30 am – 3:30 pm on Saturdays. We do not offer tours on Sundays.
Do you walk the dogs?
All the dogs staying with us participate in daycare during the day, and get plenty of exercise playing with their friends. We do offer off-site leash walks at an additional charge.
Is there anyone here at night?
The staff does a final walk at 6:00 pm to make sure everyone has eaten and is settled in for the evening. We have found that by having a staff member stay throughout the night the dogs are less inclined to sleep, and are unable to get the rest they need to participate in the next day’s activities.
What if I need to cancel my reservation?
We do have a 48 hour cancellation policy. If you cancel your boarding reservation within 48 hours of your check-in date, you will be charged a cancellation fee up to the full amount of all cancelled nights.
Can my dogs stay together?
Yes, two dogs from the same household may share a room. Please let us know when making your reservation and we will be happy to apply a discounted rate for the second dog.
How is your staff trained?
The Crate Escape is proud to be FetchFind Approved! Using science-based, up-to-date content developed by nationally known pet industry experts, the FetchFind program ensures that all of our employees are trained with the same consistently high standards from the minute they join our team. This means you can rest assured knowing your beloved pets are receiving the best care possible from our knowledgeable, confident, and compassionate staff. All of our staff is also certified in PetTech CPR and First Aid.